If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.

If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS ® service or purchased separately.

You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. The online claims process allows you to electronically upload .pdf and .jpg files as the required supporting documentation for a …

If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.

You may file a claim for a package that is lost or that was delivered with damaged or missing contents if you mailed the package with any of the following services: Insurance. Collect on Delivery (COD).

If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received.

To learn about, or file a domestic claim for loss or damage, please visit File a Claim or select the links below. If you think your package or mail is lost or your mailpiece is missing contents, please visit Missing Mail - The Basics for more information.

Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com

Time Limits for Filing Claims Important: Read the following table about time limits before filing a claim or inquiry. Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing.

If you receive a package after being paid for the claim, you must reimburse the Postal Service the full amount that was paid. However, if you haven’t yet cashed the check, you can return the check to a local Post Office.