Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.

What is Interactive Voice Response? Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads.

IVR, or Interactive Voice Response, is a self-serve technology that lets callers navigate through a phone system before talking to a human operator. We’ve all run into, “Press one for support, press two to speak to sales.”

Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent.

Mar 4, 2024 · Interactive Voice Response (IVR) is an incoming caller who can access information via a voice response system of pre-recorded messages without speaking to an agent with, an automated phone system technology.

Jul 12, 2024 · IVR systems work through computer-telephone integration using DTMF signals and telephony boards, with more advanced systems incorporating speech recognition and text-to-speech software.

Feb 13, 2025 · Interactive Voice Response (IVR) is pivotal to call center success, particularly for inbound communications like customer service. It keeps calls organized, directing customers to the right person or department with ease.

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific ...

Mar 27, 2025 · Interactive voice response (IVR) is an automated telephony system that interacts with callers through voice commands or touch-tone keypad inputs. It’s designed to automate call handling by allowing callers to navigate through a set of pre-recorded messages or interact with a voice-activated system.