Some outsourcing companies hire talent from across the globe (offshoring) or nearby countries (nearshoring). In doing so, public perception may negatively affect an outsourcin… See more

A hired BPO company must learn about the client company, its customers and what … See more

When functions are run internally, managers can be put in place to ensure consistency and quality control. When outsourced, companies lose control over this oversig… See more

If not managed carefully, BPO can create a more siloed company. It is more difficult, for example, for internal engineers to talk to marketing talent if marketing is outsourced. That comm… See more