Apr 3, 2024 · Freshservice lets you customize your support and self-service portal with your logo and color theme. You can brand your help desk with the name of your organization, use your own icon, and completely redo the way your portal looks without taking too much time.

Sep 22, 2019 · Freshservice. Enter your search term here... Search Login. Login Freshworks Go to Freshservice. Contact Support +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692; Support Home. solutions. Support Home FAQs Solutions Release Notes ; …

Apr 19, 2024 · Note: Use the eye icon to hide configurations or make them visible to all users. Hero Banner. The hero banner is the first fold of your support portal page, with the welcome message and search bar. Here’s what you can customize: Background. Background color: Choose a background color to fill the banner with solid colors. Use the color picker ...

Jun 4, 2024 · Adding icons: Add card icons of your choice or choose from the default ones. Note: Same image cannot be used as icons for different cards. Card text and links: Add title and description for your cards along with their translations. Add the link to where the card has to point. Card Template: Pick one from the following three variations of card ...

Oct 23, 2024 · Next, expand the Icon section. Here, you can upload an icon of your organization to bring it in line with your branding. Bear in mind the following format requirements. Icon size: 192x192; File format: PNG; Choose an icon outline color. Use one transparent outline (32x32) pixel in PNG format. Select an app accent color that matches the icon.

Dec 13, 2024 · Create tasks inside each of your tickets, problems, changes or releases. Also setup reminders in your Freshservice service desk to get notified by email whenever they are due

Feb 13, 2025 · Add content fields to all your incident and service item forms in Freshservice. See Setting up rich-text sections with content fields for more information. You can create sections in your forms with content headers, and you can also add relevant links.

Explore guides and best practices to setup all the solutions offered by Freshservice. Get started Setup your support channels, end-user portal, Freshthemes, and more. IT Service Management Setup your ITIL modules and AI-powered Virtual Agent, gamify your agent experience, and more.

Jun 4, 2024 · Every section has a bunch of common properties that can be easily updated in a codeless way. Here are the properties: Eye icon Show or hide sections, cards, and widgets by clicking on the eye icon. Background images / colour Change ba...

Mar 4, 2022 · We support multiple languages on the Freshservice agent-facing interface; language change impacts the real estate used for an element. We have introduced icons instead of text for Ticket export to bring consistency and scannability.