Get Help | Office of Information Technology Services
The ITS Service Desk is available to help: Service Desk Chat. Phone: (844) 891-1786. Help is also available via the ITS Self Service Portal (Please note: Access to Self Service Portal and Service Desk Chat is for NYS employees only and requires connectivity to NYS ITSM.)
Contact Us - Office of Information Technology Services
Service Desk Support. Contact the Enterprise Services Desk at: NYS Employee Portal: ITS Self-Service Portal. NYS Employee Chat: Service Desk Chat. Phone: (844) 891-1786. Please note: Access to Self Service Portal and Service Desk Chat requires connectivity to NYS ITSM.
About Us - Office of Information Technology Services
Service Desk Support. Contact the Enterprise Services Desk at: Email: [email protected] NYS Employee Portal: ITS Self-Service Portal. Phone: (844) 891-1786. Please note: Access to Self Service Portal requires connectivity to NYS ITSM.
Office of Information Technology Services Home Page
At ITS, the future is now. Our agency provides support 24 hours a day, seven days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State agencies. Learn about our services
RSA Token - Office of Information Technology Services
If you have any questions regarding your RSA token, please contact the ITS Service Desk by accessing the ITSM Self-service portal. You may also reach ITS via live online chat , or (if urgent) by calling toll-free at 1-844-891-1786.
Remote Work - Office of Information Technology Services
Remote access is a way to access New York State IT systems from home or other off-site locations. From your personal computer, you may access many New York State IT systems directly from just a web browser. Microsoft Office 365 Web Access (OWA) is one example of this.
Password Reset - Office of Information Technology Services
Your answers to the security questions are secret, but the PIN will be visible to the Help Desk to validate your identity if you forget the answers to your questions or need other assistance. Set up of your ITS NYS Password Self-Service account is complete!
Telecommunications - Office of Information Technology Services
Use the Service Portal to search for information, self-service password resets, submit and track IT Service Management (ITSM) requests for service and to report issues. To request a telecommunication device, click the "Telephone Services" link on the left menu to submit a …
Information Technology Service Management (ITSM) for NYS …
ITSM is intended to optimize service delivery and improve customer service by implementing consistent, reliable, and repeatable processes. If you need a new login to a desktop application, are assisting with onboarding a new employee, or want to request a new computer, you can access these services and more through ITSM.
Mobile Device Services - Office of Information Technology Services
ITS provides a selection of cellular options and recommends one device and one plan per employee. Standard support for each device includes security, encryption, hardware repair and replacement, remote access, and assistance from the ITS Service Desk .