If you're sending a sympathy card to a co-worker ... If you're not sure exactly what to say in the message with the money, ...

If you were informed, say, via WhatsApp, then it's all right to send condolences via WhatsApp too - but not if you were mailed a card by someone you don't communicate with digitally. Having said ...

she noticed that friends and acquaintances often didn't know what to say - and that the greeting card industry wasn't helping. "The sympathy cards were really… interesting," says McDowell ...