In the world of fast-growing tech companies, hiring tends to follow a predictable pattern. Leaders look for engineers fluent ...

If you want your team to perform at the highest level, start with ownership. It will feel uncomfortable at first. You’ll feel ...

What drove him to work with such passion, he explained, was not a paycheck but the mindset of living a life ... principle was a strong sense of ownership. Looking back on his decades in the ...

Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.