Simple Metrics that reveal Home Truths about your Contact Centre: Beyond just scores: new ways to measure customer service ...

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for ...

Following are the Top 4 Insights brands and their leadership need to keep most top of mind as the ... [+] new year unfolds ...

In an era where digital transformations dictate the flow of commerce, the subscription economy has emerged as a key driving ...

The climate crisis is already impacting nearly every therapeutic area, according to a new report. Pharma marketers are ...

In some of his first pubic comments since the acquisition of Alamo Drafthouse, Sony Pictures Entertainment CEO Tony ...

As Montana pushes to have grizzly bears delisted from Endangered Species Act protections in portions of the state, the ...

The members-only luxury vacation club boasts a high Net Promoter Score of 71, a metric for measuring customer satisfaction—one of the highest in the travel industry. Inspirato’s year-to-date Net ...

With the growing availability of data and our ability to process larger and larger volumes, it’s increasingly feasible to ...

Tourist attractions, natural wonders and ancient cities you're no longer able to visit, along with the reasons behind their ...

The sales maturation of our earlier stores in France is, therefore, the key metric we watch. And I'm pleased to say that ... Staff turnover is very low at 6% and our colleague NPS scores improved to ...