Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...

Meanwhile, consumers expressed much more loyalty to Amazon than to ... The e-commerce giant had an overall Net Promoter score of 47 in Bain's survey. Regional banks, by contrast, collectively ...

Speedy Freight, with offices across Scotland, has achieved an exceptional 'Net Promoter Score' reflecting customer loyalty ...

Using the Net Promoter Score* (NPS) method to measure customer loyalty, the study found that on average ... Findings are based on internal research from Bain & Company, as well as a survey of 3,019 ...

Customer satisfaction and loyalty are effective ways for a company to improve ... After Reichheld (2003) proposed that the only number a company needs to grow is the Net Promoter Score (NPS), it has ...

JetBlue executives touted NPS improvements, loyalty gains and premium revenue growth as early proof points of its JetForward turnaround plan on a Q1 2025 earnings call Wednesday. JetForward is the ...

A widely recognised metric to gauge customer satisfaction and loyalty, Net Promoter Score* (NPS ... It is a simple single-question survey that takes place once a year asking customers how likely ...

The Net Promoter Score (NPS) is the most widely used measure of customer loyalty. More than two-thirds of Fortune 1000 firms report using it (Kaplan, 2016). At its core is a single loyalty question: ...