As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, cases of cheating have come to light at many places through IVR. Let us tell ...

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR ...

The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an ...

From intelligent routing mechanisms to IVR (interactive voice response) systems, omnichannel support, chatbots, and artificial intelligence (AI), businesses have numerous powerful tools to provide ...

An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented.

A police official said, “We have received complaints that victims receive a call from an unknown number with a ...

Updated HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting ...

A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some ...