Make sure your team practices radical transparency, adopts a consistent cadence of communication and leads with a big heart.

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no ...

Study shows that dog-human relationships can be meaningfully evaluated using the same multidimensional social support scales ...

When it comes to using artificial intelligence for customer support, businesses are learning that the technology isn’t something you set and forget. Instead, they need to keep an eye on how the AI is ...

The Illinois House is considering legislation that would have the state’s Department of Children and Family Services maintain ...

Despite the vital nature of their work, front-line human service workers in Illinois are underpaid and undervalued.

Reality Church in Goose Creek and The Formation Project are getting human trafficking victims back on their feet with a new support home in Berkeley County.