Instead of waiting for customers to come to them, leading companies actively seek out customer feedback and use it to improve their experience. But the benefits go beyond just giving customers a ...

Verbal guidance is given by an observer after watching your performance. For example: 'You need to pass the ball better next time.' 'When you do a chest pass, you need to open your fingers wider ...

It includes things that the performer can hear or see. For example, a wheelchair basketball player can hear verbal feedback from a coach, comments from teammates, the response of the spectators ...