That's where empathy mapping comes in. What Is an Empathy Map? An empathy map is a tool that brings to light to your most likely customers. It teaches you how to connect with the people who will ...

A new study suggests that people who are good at seeing things from others' perspectives are more likely to be creative in ...

Some emotions appear more than once. When you’re done, share your score and have friends take the quiz—and watch for our forthcoming empathy training tool, designed to improve your score. Any ...

Empathy in business allows you to see the world through the eyes of clients, customers, and even rivals. It’s about listening, not just hearing words, but truly comprehending the unspoken frustrations ...