When created correctly, empathy maps serve as an excellent, lean user persona. The process reveals many of the underlying “whys” behind your users’ actions, choices and decisions ...

That's where empathy mapping comes in. What Is an Empathy Map? An empathy map is a tool that brings to light to your most likely customers. It teaches you how to connect with the people who will ...

However, this demand for empathy can be a double-edged sword for managers. "I feel like I'm never enough," confessed one Fortune 100 executive, expressing the common sentiment that any team ...

This is a method that lets you develop empathy and insights about service user experience. getting staff to focus on the feelings, experiences, challenges and needs of service users. improving service ...

Have Vijay Shekhar Sharma and Paytm turned things around? That’s the question on many lips this weekend, after very encouraging numbers in key parts of its business for the concluding quarter of ...

Empathy is the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling. Research suggests that empathic people tend to be more ...

Just when Paytm seemed to be on track to hit profitability, there’s another speed bump. And this time around, Paytm doesn’t just have to slow down but also swerve to avoid a crash. This week ...

Paytm shares have demonstrated impressive resilience and strength in recent months, recovering from a challenging first half ...

In research cited in HBR a while back, we learned that 20% of U.S. companies now offer empathy training to their managers and leaders. That’s a great beginning. And as a leadership and culture ...

Now scientists say empathy is not just something we develop through our upbringing and life experiences - it is also partly inherited. A study of 46,000 people found evidence for the first time ...