Videos of drive-thru customers struggling to use the Automated Order Taker first gained attention ... water and a cup of ...

Tiahli Poeling-Oer told Newsweek she "didn't expect it to blow up as much as it did, but I'm so glad people found joy out of it." ...

Five years ago, Chick-fil-A opened a “drone-oriented Film Studies unit.” Last year, Chick-fil-A opened a giant drive-thru-only restaurant in Atlanta that moves twice as fast as other Chick-fil-A drive ...

The fast-food chain, which has voice-activated drive-thru ordering in more than 100 restaurants, plans to expand it to 500 by ...

A key breakthrough that particularly enables the use of AI for drive-thru order-taking has arisen due ... this is pretty easy to devise a computer-based system that will parse those words.

He said that White Castle's voice AI system was designed to remove ... food and greeting customers at the drive-thru window when they collect their order, he said. "It's really been a great ...

Still, some Starbucks customers seem to think that "hacking" the system by placing their order through the app when they're about to pull into the drive-thru — or when they're already waiting in ...

"Amidst these changes, drive-thru times have improved across our major markets, and we saw improved customer satisfaction scores, and better speed of service and order accuracy in many major markets.