Utility costs have also been reduced by about 50%, making essential transactional communications more affordable ...

Meeting Customer Needs Across Every Channel - without the Hassle - cirrus contact centre - contact centre tips ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Hertz has issued yet another apology for trying to overcharge a customer. After asking drivers who rented electric cars to ...

Rework can be costly. Learn what contributes to its high cost and recommendations on how to prevent rework/recalls.

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

You might think that building a loyal customer base in the cleaning industry is all about offering the best services or lowest prices, but there's a deeper secret to uncover.

The pioneering blogger, author, and actor is proud to be a voice for the service industry and people with great big dreams.

But from the other side, service workers are often paid less than minimum wage because their tips are calculated as part of their salary. Now and then, though, a customer leaves a tip so insanely ...

In a competitive car wash industry, success hinges on not only providing excellent service but also creating an experience that keeps customers coming back. Let’s explore strategies that can help you ...

"Our AI training allows businesses to boost customer service while controlling costs," said Pj Singh, iQor's Chief Digital Officer. "Agents achieve full proficiency faster, leading to higher customer ...