The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

Social+ allows brands to extend their retail media campaigns to Meta's social platforms. The new capability reflects a ...

Simon has added new capabilities to its media division: first-party data based on the millions of interactions at in-person ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

As part of its growing focus on retail media, The Drum will be covering Shoptalk’s new dedicated track, The New Market, ...

And the millions, or billions, of lost revenue are rarely recovered. More and more consumers are now using social media to interact with brands; yet, most customer complaints, questions, and comments ...

Research firm Capterra has found that artificial intelligence is already proving impactful in several critical business functions, including customer service and social media marketing. Capterra’s ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the ...