Finally, customer insight gives you the ability to double-down on distribution. Knowing where your customers came from can direct your content promotion efforts with more certainty. You'll also see ...

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

SW: ‘Insight-led customer experiences’ underscores the importance of ... make informed decisions based on real-time customer knowledge from all available data sources. SW: We’ve seen a massive ...

Reputation, the global leader in reputation performance management, today announced a strategic expansion of its platform, introducing powerful new features designed to enhance the sources of feedback ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a ...

Walmart Data Ventures has launched a service that will let brands get feedback on their products via in-home tests with ...

introducing powerful new features designed to enhance the sources of feedback data, increase the dimensions of data being tracked, and ultimately uncover hidden insights in today’s complex ...