Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

Award-winning costumers are showcasing their unique and original designs in this artistic collection. “Cosmic Collaborations: Reveling in Our Weirdness,” an exhibition of costumes, beadwork and fabric ...

Nonetheless, looking to improve margins, reduce low-tier customer churn, and finding efficiencies is appreciated. By considering these factors, you can design customer success to manage all ...

Karmarkar, Uday S., and Uma R. Karmarkar. "Customer Experience and Service Design." Chap. 7 in Managing Consumer Services: Factory or Theater? edited by Enzo Baglieri and Uday Karmarkar, 109–130.

Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...