The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

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employee engagement and contact center transformation. These articles can be accessed via ICMI’s weekly email newsletter: Contact Center Insider and at icmi.com. The 2025 Featured Contributors ...

System integration and application development Migration to Microsoft D365 Contact Center New customer implementations Expansion of joint offerings including AI transformation services “HCLTech ...

The product is getting to a point where we’re able to access all types of customer conversations, whether it’s help desk, or it’s a complete contact center transformation, we’re starting ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first ... gain access to HCLTech’s AI-led digital transformation services, including consulting ...

System integration and application development Migration to Microsoft D365 Contact Center New customer implementations Expansion of joint offerings including AI transformation services “HCLTech ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers ... Microsoft customers will gain access to HCLTech’s AI-led digital ...