One of the major hospitality companies on the Las Vegas Strip is laying off concierge staff in nearly all of its hotels, the ...

Citing shifting guest preferences and rising use of digital tools, MGM has closed concierge desks at several properties while ...

And when should you go to a concierge instead of the front desk attendant? When it comes to the hotel experience, there are a few things that have evolved over the years. For instance, these days ...

The operational change comes in response to changing guest behavior that increasingly favors digital and phone interactions ...

The concierge desk, a Las Vegas hotel-casino amenity for decades, seems to be on its way to extinction. MGM Resorts International confirmed Saturday it is shutting down in-person concierge ...