Exeter's England forward Maddie Feaunati reflects on her rise from working in a call centre to being a key part of the Red ...

During interrogation, the suspect purportedly admitted that he operated CGNS in collaboration with a partner Ernest Holkar of ...

Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows ...

Sharon Gill, speaking at the launch of a union report, ‘Union Busting: An Inconvenient Truth’ at Buswells in Dublin today.

Tesla share prices have shot up, making the world's richest man that little bit richer. Elsewhere, a former call centre ...

A huge fire has broken out at a garden centre in Devon. Firefighters were called to The Old Well Garden Centre, Uffculme, ...

The cyber criminals employed a sophisticated technique to target foreign nationals, primarily from the United States and ...

Since enhancing its customer experience via its backend transformation, Interflora Australia has seen an up to 20 percent ...

A fake call centre has been busted here and 12 cyber fraudsters were arrested, police said on Sunday. On October 19, the surveillance team of the Deputy Commissioner of Police, East, and the police ...

The doors of the former BT centre in Enniskillen will shut for good today, bringing to an end eight months of gloom for the company’s 300 employees.

The market’s expansion may be due to the growing demand for contact centers by banks, financial institutions, credit unions, and other businesses seeking to improve their client experiences. According ...