Short CSM slightly under 65.03, target 62.62, stop loss @ 65.22 Check the time stamp on this data. Updated AI-Generated ...

The first ServiceNow AI Agents, which the company says will be available in November, will be customer service management (CSM) AI agents and IT service management (ITSM) AI agents. These AI ...

Analyst Michael Turrin of Wells Fargo maintained a Buy rating on ServiceNow (NOW – Research Report), boosting the price target to ...

Leading conglomerate selects 3CLogic's CCaaS offering, purpose-built for ServiceNow CSM and ITSM, as it insources service ...

M&G's performance benefits from cost improvements but faces challenges from reduced returns on excess assets due to rate ...

The company plans to introduce Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents in November 2024, with the aim of improving mean-time-to-resolution and ...

Gobind Singh says the potential for AI to enhance productivity, streamline processes and unlock new avenues for growth is ...

Erica Lambert, Dell SVP, Global Channel, Alliances and OEM Services, is particularly interested in the road-mapped ability for AI agents to see CSM trends across the data and to enable the CSMs to ...

3CLogic's integrated AI and contact center solution with ServiceNow CSM and ITSM will deliver a number of capabilities, including AI-powered call transcription and sentiment analysis, automated ...