Dutch back-office services provider TMF Group further solidified its presence in Latin America through the acquisition of ...

We list the best call center software, to make it simple and easy to setup and use a single platform to manage all incoming calls from customers. Call centers used to something only enterprise ...

Bollywood’s beloved power couple, Deepika Padukone and Ranveer Singh, have become proud parents to a newborn child. The ...

Journal Editorial Report: The week's best and worst from Kim Strassel, Bill McGurn, Allysia Finley and Dan Henninger. Photo: Rebecca Blackwell/Associated Press Suicide is neither noble nor natural ...

The proposed Maritime Welcome Center, part of the revitalization project, drew the most comments followed by City Dock Park and plans to shore up the city’s resiliency efforts. Renderings of the ...

As the City of Lawrence discusses potential upgrades to the City Hall building, a presentation to the City Commission ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push ...

In the 21st century, the term “call center” has become universally recognized, though its operational intricacies often remain opaque to many. Essentially, a call center serves as a centralized hub ...

While Trump has not been explicit about “bringing back jobs to America,” Nomura said the risk of a similar policy in the future could affect BPO revenues, a key source of dollars for the ...

Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of strategic investment into RCC BPO, a prominent outsourcing services ...

Okay. Good morning, everybody. Welcome to the Goldman Sachs Communacopia and Technology Conference. I'm Jim Schneider, I'm the IT services here at Goldman. It's my pleasure to welcome IBM and CFO, Jim ...

K-pop girl group 2NE1 have announced new batch of concerts for the Asia Leg of their upcoming 2024 to 2025 comeback world tour, titled ‘Welcome Back’. READ MORE: 2NE1, 15 years on: the group ...