How can I order a Neruda wool hat from the gift shop? We visited in August and I bought a brown felted hat for my son. He loves it. I want to order another in a different color but I do not speak fluent Spanish. How can I place the order at the Museum gift shop?

NO ES SEGURA PARA LOS TURISTAS. Los lanzas/ladrones te siguien y esperan la ocasion para robarte. a mi me asaltaron de una forma violenta en cerro artilleria. Los carabinieros me dicieron q Valpo es una de las ciudades mas peligrosas de chile y los robos son cada vez mas. Hay q ir solo en las zonas mas turisticas, no llevar nada de valor, vigilar mucho. Me tiraron al suelo, imobilizar con un pie y me pusieron un cuchillo a lado de la barriga a las 10:30 de la mañana. Tuve la mala suerte q en aquel momento no pasaba nadie en la calle. yo y mi hermano estabamos un poco alejado del museo naval y ibamos en direccion de la plaza Wellright. Las callejuelas son peligrosas. Mi relato en ingles: Unfortunally, my experience in Valparaiso was very bad. My brother is living in Santiago de Chile and we decided to go to Valparaiso by ourselves. We took the Ascensor Artillería at 10:30 a.m. From there we went to the Naval and maritime museum. Our mistake was decided to go by walk to the others turistic places. so we started to walk and then after 15-20 minutes we were robbed violently. 2 men started to run in our direction, the biggest who was also the leader tried to take my bag and snatch my bag. I was stronger than him. So He threw me on the floor, I was immobilized with a foot and he pulled out a switchblade knife. I saw the knife close to my belly and I was ready to receive the knife. I closed my eyes and I got peed on. My brother was with the other guy who was short and thin and asked for the money/la Plata to a meter away. My brother gave the wallet with 200.000 chilean pesos and all documents and credit card. He was able to hide the I-phone 6 (the price is around 800 Eur). he didn´t tried to help me. My brother told me to stop to tighten the purse/the bag. I did it and the man took my bag which contain the samsung S3, sony zt3 waterproof, a small canon camera (value around 60 Eur) and 110.000 chilean pesos. We were on a Cerro/Hill very close to a square with a checkpoint police (carabinieros). we made the complaint of theft which took a lot of time. The police was very very lazy. Then we went to the police office by car to finish to declair. We lost all the money and we asked to the police some money to return to santiago. They gave the money and we made the transfer the following day. The police told us that Valpairaiso is getting the most dangerous city of Chile. The tourists has to go there with a Tour or if they walk alone, the have to go only in the most touristic places. Sometimes the Lanzas/thieves start to follow the tourist and await the opportunity to rob. It a pity that this beautiful city is so unsafe. The police told us that some people who comes to Valparaiso to give the recognition as a UNESCO heritage of humanity were also robbed. Be careful.