Hi There, My name is Dayna and I am the GM here at Silverball Museum. I am sorry to hear of your experience here and would like to offer you a chance to come back on me to see how we can make the experience better. I also see you were here in December and left a 5 star review, I would like to be able to make sure we can live up to the 5 stars again. I do understand your frustration about the games that were down and we are actively working on this for our guests. As you know the games are old and do experience a lot of wear and tear with the amount of use they take daily. We are actively working on alleviating that issue by having more tech support. Myself or the Assistant Manager would always like to be made aware of any issues that arise at the time of happening so we may be able help you as best we can in the moment. I would love for you to come back anytime and ask for me so that we can make your experience better. Thank you again for your feedback and I look forward to hearing from you.