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    • ServiceNow® ITIL V4 Guide | Learn ITIL 4 Best Practices

      https://www.servicenow.com › ITIL4 › ServiceNow
      SponsoredLearn what ITIL is all about, including how it works, 5 elements of ITIL, and more. Learn about the latest version of the IT service management (ITSM) best practice framework
      Service catalog: Incident Management, Ticketing System, Service Desk, Change Management