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    • Real-Time Agent Reports | Unified Cloud Contact Center

      CallTrackingMetrics
      https://my.calltrackingmetrics.com › compare › nice-incontact
      SponsoredAward-Winning Lead & Call Management for Contact Center Efficiency & Workflow Automation. Reduce Costs, Align Teams, & Improve Agent Performance. Integrate w/ Top CRMs. Learn More.

      Business SMS · Custom IVR Menus · Fully Customizable · Workflow Automation

      Service catalog: Customize Call Queues, Smart Routing, Call Management